PAYMENT TERMS

In order to minimise the cost to you and to benefit from a Direct Factory Price, any purchased made by you are between you and the supplier, Bespoke Brico act solely as “an Agent” between the Parties.

All PVC & Aluminium products are purchased directly via the manufacturer SC OPTIMEDIA SRL
All timber products are purchased directly from BOISROIS (Wooden Window’s Ltd).
All Radiators & Accessories are purchased directly from Best Heating.
All Bathroom Products are purchased directly from Hudson Reed.
All Woodstore Products are purchased directly from Woodstore 24.
All payments are made directly to the respective suppliers unless otherwise agreed.

BANK TRANSFER

A 50% deposit is required to confirm your order an commence production of any custom-made products. The 50% balance must be paid before dispatch.
Invoices will be issued for both the deposit and final payment.
Any order for which the deposit has not been paid will be cancelled after 15 calendar days.
Any order for which the final payment has not been received will paid/received within 30 days of the invoice will be cancelled with no refunds due.
Payment in full will be requested for all Direct Stocked items and a delivery date provided.

DELIVERY
Delivery costs will be included within the quotation for the respective products.

Delivery times will be advised within each order.
Current Custom made product manufacturers lead times are :
· 5 weeks for white PVC
· 6 weeks for coloured PVC
· 6-7 weeks for timber products
· 9-11 weeks for aluminium
The delivery time takes effect from receipt of payment and/or deposit.
Delivery times are estimates and may be subject to change. No financial compensation will be made for delivery delays.
The manufacturer will endeavour to meet any specific delivery periods; however these are dependent on existing workload and other scheduled deliveries within the same geographical area.
For areas that are difficult/impossible to access for heavy goods vehicles, the customer must notify the manufacturer before shipping their order. The manufacturer will then choose to send the order on a smaller truck. No compensation will be offered for delivery issues.
The customer is notified by email and SMS when the goods are shipped. He will then be contacted by the driver one day before delivery.

TRANSPORT AND UNLOADING

Mechanical unloading is not carried out by the carrier, although the driver may assist. It is the buyer’s duty to ensure a sufficient number of people and/or equipment are provided to ensure prompt unloading.
All goods must be checked on arrival, and the delivery note must acknowledge receipt of the goods in good order. If you notice any external damage (scratches, broken glass, etc.), it is imperative to note this on the transport document and notified Bespoke Brico by email within 24 hours of receipt of goods.

RIGHT OF WITHDRAWAL
Products ordered via Bespoke Brico are specific to your requirements and therefore no right of withdrawal applies:

PVC windows, ALU windows, WOOD windows, PVC sliding windows, ALU sliding windows, Fixed PVC frames, Fixed ALU frames, Fixed WOOD frame, PVC French windows, ALU French windows, WOODEN French window, PVC sliding windows, ALU sliding windows, PVC entrance doors, PVC service doors, ALU service doors, ALU entrance doors, WOODEN front door, Other custom products
The above products are considered personalized products. In accordance with Article L 221-28 of the French Commercial Code, the right of withdrawal is excluded for contracts for the supply of goods manufactured according to the consumer’s specifications or clearly personalised.
After making the deposit payment, you can neither withdraw nor modify your order. Minor alterations may be accommodated at the discretion of the manufacturer, if they are requested in time and if they are feasible.

CLAIMS OF NON-COMPLIANCE
Before ordering, it is imperative to carefully check your order to ensure that it corresponds to your needs (dimensions, colour, etc.). If you have any doubts about the dimensions, do not hesitate to contact us.

No claim of non-conformity will be taken into account if the goods received correspond to the signed purchase order.
Any joinery that does not comply with the purchase order will be replaced if it has not yet been installed. We reserve the right to return non-compliant joinery to the factory before replacing or modifying it.
Claims based on photos of scratches and other visible damage will not be accepted if this shows joinery already installed. Photos must be taken before installation. If the procedure is followed, the manufacturer will replace the damaged part (supply only). If a superficial scratch is reported, a correction marker will be sent.
The manufacturer does not provide financial compensation for a construction site delay linked to an after-sales service file.